How do you handle conflicts? If you can put your ego aside pretty much and try to keep friction to a minimum, your relationships should move along fairly smoothly. Where you feel disagreement, if you can “agree” to disagree on certain things with the other party involved that will help, too. In short, conflict resolution means to pretty much deal with others as you would want them to deal with you.
For example, let’s look at fictitious John and Mary, out on their first date at a restaurant. A drunken man passes by their table and accidentally spills Mary’s glass of water. John gets upset and says something along the lines of, “That makes me mad! I hate drunks. They should all be put in jail.” Mary, on the other hand, who has an alcoholic father (unknown as this point to John), may feel embarrassed and saddened by John’s revelation and get quiet, giving only brief “yes” or “no” answers from that point on.
Hopefully, John picks up on this. He can use finesse and conflict resolution and say, “Mary, I’m sorry for my outburst and really didn’t mean that. Actually, a drunk driver caused an accident that I read about recently, and I’d really like to learn about alcoholism and understand it more.”
A statement like this could help ease the conversation into a more productive stage. Then instead of having an argument about social versus addictive drinking and possibly ending or breaking up the relationship because of conflict, the relationship between two people could actually develop a little farther along or deepen. And John and Mary could both learn more about each other and broaden their perspectives in the process.
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